Refund & Cancellation Policy

1. Digital Products (Music, Beats, Downloads)

Due to the nature of digital products, all sales of digital downloads — including music tracks, albums, beat licenses, and stems — are final and non-refundable once the product has been downloaded or accessed.

If you experience technical issues with your download, contact us at justicezari1@gmail.com and we will work to resolve the issue or provide an alternative download method.

2. Physical Merchandise

Due to limited edition runs and small-batch production, all physical merchandise sales are final sale and non-refundable, except in cases of:

• Damaged or defective items on arrival
• Incorrect item shipped
• Significant shipping delay (over 30 days from dispatch)

If your item arrives damaged or incorrect, contact us within 7 days of delivery with photos showing the issue. We will provide a replacement or full refund including shipping costs.

Email: justicezari1@gmail.com

3. Fan Club Subscriptions

Fan Club subscriptions (Supporter $5/mo, VIP $20/mo) can be cancelled at any time through your account settings. Upon cancellation:

• You retain access to paid features until the end of your current billing period
• No partial refunds are given for unused portions of a billing period
• Your account will revert to Free tier at the end of the billing cycle

If you believe you were incorrectly charged, contact us within 14 days.

4. Videography & Photography Services

For booked videography/photography services, refunds depend on cancellation timing:

• Cancellation more than 14 days before shoot: Full refund minus 10% processing fee
• Cancellation 7–14 days before shoot: 50% refund
• Cancellation less than 7 days before shoot: No refund
• Client no-show: No refund

If we cancel due to unforeseen circumstances, you receive a full refund or option to reschedule.

5. Event Tickets

All ticket sales are final. Tickets may be transferred to another person by contacting us at least 48 hours before the event. If an event is cancelled by the organizer, a full refund will be issued.

6. How to Request a Refund

To request a refund or report an issue:

• Email: justicezari1@gmail.com
• Include: Your name, order number/receipt, item purchased, and reason for request
• For damaged merch: Include photos

We will respond within 5–7 business days.

7. Chargebacks

If you dispute a charge through your bank or payment provider, your account may be suspended until the dispute is resolved. Fraudulent chargebacks may result in permanent account termination and legal action.

8. Contact

For all refund and cancellation inquiries:

• Email: justicezari1@gmail.com
• Response time: Within 5–7 business days